Featured
Hazel J Ybj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To ask for my 3 month overdue refund on a flight THEY cancelled

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wizz Air - To ask for my 3 month overdue refund on a flight THEY cancelled
Explore video interviews
Advertisements
Dreadful It's IMPOSSIBLE to actually speak to anyone. Emails to customer services reply a month later telling me to call a premium rate number Furious doesn't't even cover it
View full review
Loss:
$600
Cons:
  • Everything is terrible

Preferred solution: Full refund

User's recommendation: Avoid!

1 comment
Guest

Yep, they suck. I tried to list my boat for rent and it was a runaround.

Sonia M Drg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Baggage question

Just another racket- calling a number to redirect you somewhere else- please stop this nonsense - you give your airline a bad name-
View full review

Preferred solution: I just need to pay for a bag check in- I don’t want to wait 10minutes at a rate of £1.50 a minute which will end up costing more than a bag check in- it’s not fun- it completely stupid

YuanWei H

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Compensation Claim under EU Regulation 261/2004 for Flight Disruption

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wizz Air - Compensation Claim under EU Regulation 261/2004 for Flight Disruption
Wizz Air - Compensation Claim under EU Regulation 261/2004 for Flight Disruption - Image 2
Wizz Air - Compensation Claim under EU Regulation 261/2004 for Flight Disruption - Image 3
Wizz Air - Compensation Claim under EU Regulation 261/2004 for Flight Disruption - Image 4
Wizz Air - Compensation Claim under EU Regulation 261/2004 for Flight Disruption - Image 5
I am writing to submit a compensation claim under EU Regulation 261/2004 due to significant disruptions I experienced with my recent journey. Because I first try to do online check in, then I had to pay 180 kroner after selecting my seat on the wizz app, but the payment failed for unknow reason. After that the check in page interface was always showing an error and I couldn't check in and couldn't do anything at the counter. Even after asking the counter staff to call both the wizz air service shown on your application and on your website, its Either the number is empty or no one answered the call. Which leads to cannot check-in on time. My original flight from Norway to London on March 21st 21:10, and the subsequent flight from London to Seoul, South Korea, were disrupted, causing considerable inconvenience and additional expenses. The inability to check in and print the boarding pass led to my missing the scheduled flights, forcing me to incur the cost of alternative arrangements. And sleep like homeless in Norway the whole night. Under EU Regulation 261/2004, I am entitled to compensation for the flight disruption, the cost difference between my original and new tickets, and additional expenses resulting from the inconvenience, including wasted time. Specifically, I am seeking: 1. Reimbursement for the price difference between my original and rebooked flights from Norway to London.(244.33-151.95=92.38) 2. Compensation for the rebooking of my flight from London to Seoul.(917.07) 3. Compensation for the time wasted and inconvenience caused by the disruption, quantified according to the guidelines provided by EU Regulation 261/2004. Given the details of the disruption and the incurred costs, I estimate the total compensation claim to be at least £1009.45(which is the amount of ponds I have wasted on new flight tickets due to your technical issues, without calculating the time spent). Detailed receipts and documentation will be provided upon request to substantiate my claim. I would appreciate a response to this claim within 2 weeks of receiving this letter. Failure to respond or resolve the claim satisfactorily will compel me to pursue further action through the Alternative Dispute Resolution (ADR) process as outlined in EU Regulation 261/2004. Thank you for your attention to this matter. I look forward to your prompt and positive response in resolving this claim.
View full review
Loss:
$1009
Pros:
  • Cheap
Cons:
  • Bad website
  • Cannot reach call centre

Preferred solution: Full refund

Jonathan N Tkh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Incorrect invoice

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wizz Air - Incorrect invoice
Wizz Air - Incorrect invoice - Image 2
Me and my girlfriend was very intended to Check in Online but the service didn't work! Flight SM9Y3K- Arlanda to Gdansk on the 17 of february. I have contacted lastminute.com and informed that they had a platform issue but they couldn't help us. I called your customer service 100x times and they didn't answer at all! I called many times meanwhile we made sure to be at the airport nearly 4 hours before !! - because we needed help to fix with the self- check in service but some staff told us (obviously some staff who knew more about the other airlines); that if you cant self-check in at the airport through the monitors we would be just fine. We could accept a small fee but you dared to charge us 112 Euro = 1 080 kronor !!! We barely have no luggage because we adapted to the policy of Wizz airlines meanwhile it is low- season! Our trip is ruined and have been so frustrated because of this. Suddenly we are on a trip we can't afford !! I refuse to pay these money with the reciept: xxxxx6929 (card) LISTEN and please hear us out. We were unable to Self- check in meanwhile you charged us the whole price of the flight trip - CRAZY! This is surreal and we are not made of money - thereby we travel with budget airlines! I want that money as a refund cause we did what was right but you were not able to help us. The girl in the desk said she couldn't let this pass and said that we should write to you because we did all we could do to get our self-check in and that you didn't provide the help that was necessary. We were 4 hours earlier at the airport!!* We don't want to flip every coin we have on our trip to Gdansk! We are students !! Our trip is certainly ruined and we accepted that you all of the sudden changed the flight schedule out of nowhere! We needed to adapt and now it is your turn. Once again: we drove all night to make sure to be at the airport 4 HOURS before take off! //Upset customer and make sure to answer me why we couldn't self check in and use YOUR services. On the homepage of Wizz Airlines says: "betalat" - which litteraly means "Paid" when you are at the boarding- service disk. More important question: why should we fly with you when you dont help your customers?? Jonathan
View full review
Loss:
$112
Pros:
  • Cheap flight
Cons:
  • Patethic

Preferred solution: Price reduction

User's recommendation: Don't fly with this company. Scam and can't respond.

Tornike T

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Change last name

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wizz Air - Change last name
Wizz Air - Change last name - Image 2
Hello I have already changed the name on the ticket once and I have another change. If you can help me . I want to change Tornike cxomelidze. Correct Tornike Tskhomelidze. The ticket number is DG66YP. Please help me
View full review

Preferred solution: i need change name

VivaMasa B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birkirkara, Birkirkara

Request for compensation for cancelled flight

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wizz Air - Request for compensation for cancelled flight
Dear Wizzair Customer support, I, Viva Masa Bogosavljevic, am writing to express my extreme dissatisfaction and anger regarding the handling of my compensation claim for the cancelled flight with confirmation code GN2S7U, scheduled for February 1st, 2024, from MLA to BEG (Flight W64022). The incompetence and disregard for customer service displayed by [Airline Name] are utterly appalling. Despite submitting a compensation claim with the claim ID 4758ad83 for the flight delay, which your website conveniently labeled as "resolved," I have yet to receive any form of compensation or even a coherent explanation for the lack thereof. Let me be abundantly clear: marking a claim as "resolved" without actually providing the compensation owed to passengers is nothing short of deceitful and reprehensible. Your actions, or lack thereof, demonstrate a blatant disrespect for your customers and a complete disregard for their rights. I have lost due to the flight cancelled my appointment with dentist and hairdresser!!! I demand immediate action to rectify this situation. I expect full and prompt compensation in accordance with EU Regulation 261/2004, along with a sincere apology for the distress and inconvenience caused by your airline's incompetence. If Wizzair continues to ignore my rightful claim and fails to provide a satisfactory resolution, I will have no choice but to pursue further action through appropriate channels, including but not limited to legal recourse and public exposure of your company's deceptive practices. I urge you to take this matter seriously and provide a comprehensive response without delay. Rest assured, I will not rest until justice is served and passengers are treated with the respect and dignity they deserve. I eagerly await your immediate action and expect nothing less than a swift and satisfactory resolution to this matter. Sincerely,
View full review
Fidan S Voq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baku, Baku City

Double Charge for Baggage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wizz Air - Double Charge for Baggage
Wizz Air - Double Charge for Baggage - Image 2
I have paid twice for my baggage. I have bought 10 KG baggage with my booking then at the gate they asked me to pay again for 10 KQ. I have screenshots of both my ticket and and the bill for extra payment. I would like to ask for refund. Flight details: Budapest-Baku 12th of February, 20:25 WE047V
View full review
Shay J Pfj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund open case claim Case UID a66cc975

I booked through love holidays and I cancelled my holiday with them because of my medical conditions. I have a private doctors certificate for me to not fly and to be entitled to get a refund. Love holidays asked me to contact the airline to open a refund claim. I opened this claim a month ago and been writing emails to you for the past months but no reply to the email I sent. Im unable to contact you as I live in the UK. Ive been sending emails to the customer service department but you never recieved my email as your website is faulty and no connection to send and receive emails. Please can you re open the refund case as its not been completed due to missed communication. Case UID a66cc975 PNR: TGDZXC [ ref:!00D1t0DYrQ.!500Tg02TZSu:ref ] My reply back to your message to receive my refund Wizz account number; - TGDZXC - Email address used to create the account; shayna1997x@***.com
View full review
Loss:
$289
Cons:
  • Website not responding
  • Error on email address

Preferred solution: Full refund

User's recommendation: Bad service no communication

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Belgrade, Beograd

Sham Service making extra difficulties for customers to make more money.

Wizz Air - Sham Service making extra difficulties for customers to make more money.
Wizz Air - Sham Service making extra difficulties for customers to make more money. - Image 2
Paid penalty for not checking in online at Muscut Airport (Receipt Copy). Tried to check-in for other flights online on Wizz Air website showing rejecting error message (screenshot available). No manager or phone contact at Serbia Airport. Agent not helping to deal with my situation and when taking picture for evidence of agent he refuses to give me my boarding card/online check-in validity.
View full review

User's recommendation: Be very cautious when buying deal tickets because it could be a trick to milk your money

ivan i Qhe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mariupol, Donetsk Oblast

Bad service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wizz Air - Bad service
Wizz Air - Bad service - Image 2
not happy about the service {{Redacted}}
View full review

Preferred solution: Apology

Katrina K Luc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unpaid nudity

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wizz Air - Unpaid nudity
Wizz Air - Unpaid nudity - Image 2
My and my mother's flight was cancelled. But when I want to get my money back, it says within 72 hours, but I haven't received the eko for 2 weeks.When I go through your link on my computer it shows a different return date than what I ordered.
View full review
Loss:
$800

Preferred solution: Full refund

Farhana T Dis

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Not refunding my cancellation money.

Wizz Air - Not refunding my cancellation money.
Wizz Air - Not refunding my cancellation money. - Image 2
I spoke to Wizz air and my trip both parties told me Ill get my refund. Unfortunately they lied. Still I havent got my money. I cancelled the flight after one day of purchasing.
View full review
Loss:
$495
Pros:
  • Cheap flight
Cons:
  • Awkward customer service

Preferred solution: Full refund

Farida T Nbb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Boarding pass

Wizz Air - Boarding pass
Wizz Air - Boarding pass - Image 2
Wizz Air - Boarding pass - Image 3
I need to change my date of birth on my boarding pass urgently Farida Tashbava, flight number 5W7158 Bishkek-Abu Dhabi
View full review
Dana M Afj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have a problem with my flight

Wizz Air - I have a problem with my flight
Wizz Air - I have a problem with my flight - Image 2
Wizz Air - I have a problem with my flight - Image 3
My flight was from Abu dhabi to Armenia [flight no 5W_7013 ]to sochi But the flight from armenia to sochi (yerevan) was cancelled. So I found a ticket on armenian Airlines yerevan_sochi that takes off at 11:20 But I'm afraid I'm delaying the plane
View full review

Preferred solution: Adding my new flight on your system

User's recommendation: Can you add this flight to my ticket as transit??

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Is it safe to not wear a mask on a plane? Jamie Larounis, a travel expert with The Forward Cabin, explains the new mask-optional policy, its impact on airlines and passengers, and whether COVID testing is required.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

Salah M Gen

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

Subject: wrong information makes me lose my flight

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wizz Air - Subject: wrong information makes me lose my flight
Wizz Air - Subject: wrong information makes me lose my flight - Image 2
Wizz Air - Subject: wrong information makes me lose my flight - Image 3
Dear Wizzair Customer service, I hope this email finds you well. My name is Salah Moussa, and I am writing to bring a pressing matter to your attention regarding my recent experience with your Airline. My booking reference is [ 5 W 7092], and I had a scheduled flight from Tirana to Abu Dhabi on [4 December 2023] at 5:40 pm. Despite receiving multiple notifications via email and SMS informing me of a tow-hours delay to 7:35 pm, I arrived at the airport well in advance. I completed the necessary procedures, including luggage and passport checks, and reached the gate by 6:20 pm. To my dismay, I was denied boarding as the gate had allegedly closed! Even though the ticket says arrive at the take-off gate only 15 minutes before. I told them all this info and no one helped me or even trying. This situation is both perplexing and distressing, considering I adhered to the updated flight time and arrived at the gate within a reasonable timeframe. I told them that I mentioned before I start my procedures that I cant back to albania again i have no visa, they told me no no its okay no problem, put your luggage and go to border! And then what I mentioned above happened!! I tried to reach out to you urgently in the hope of finding a resolution to this matter. Missing this flight has significant implications for my travel plans and the next flight at 6 December so how come I stay at the airport 2 days? No one helped me, even I called the customer service in abu dhabi and they make me lose more time and makes the situation more complicated! The guy name who answered me is {haytham} So I kindly request immediate assistance in facilitating a solution. And to tell me the steps I should take to rectify this issue promptly and refund the ticket amount. I appreciate your prompt attention to this matter. Thank you for your understanding and assistance. Sincerely, Salah Moussa
View full review
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Hornsey, Haringey

Change flight

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wizz Air - Change flight
Wizz Air - Change flight - Image 2
Wizz Air - Change flight - Image 3
You have done nothing to solve my problem I need the change flight I can't get to her customer service and speak to a proper person instead of being robot telephone answer asking me a same all over a silly question. I need to I need to change my flight on the second of may 2024 from Luton airport I booked it through a booking.com I don't have confirmation number I only got reference customer reference number which I always send approve
View full review
Hatice K Rjq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged baggage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wizz Air - Damaged baggage
Wizz Air - Damaged baggage - Image 2
Wizz Air - Damaged baggage - Image 3
My husband and I flew this morning at 6:55 and when we reach the taxi notice our baggage break down .By that way your airport staff at the check in service very rude and helpless .(at the Larnaca)
View full review
Loss:
$100

Preferred solution: Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article