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Awful customer service

Wizz Air - Awful customer service
Wizz Air - Awful customer service
Wizz Air - Awful customer service
On 25/05/2022 I had day from *** because or Wizzair and its staff. I was flying from Wrocław to Oslo Torp and 8h later to Riga. When the flight was due I was told it's late and later because of "technical issues" I was told the plane is being downsized and after waiting in the line to board the plane for more then two hours and being at the airport for 7 hours I was told with a group of other people we can't get on that plane because there isn't enough space for us. After this I spoke to one of Wizzair employees taking care of passages that were not allowed to fly on this plane, his name is Fernando. I said to him that I can fly to Vilnius in Lithuania instead, this flight is due couple hours later in the evening and I will take a bus from there to Riga, he agreed and signed the form that I'm getting on this plane. When I was supposed to board and was waiting in a line to board the plane few hours later I was told that they made a mistake and there was no space left even though few hours before I was told it's ok to do so. Later I was told I can wait here for two days and fly on Friday 27th (two days later) but if I will find some other flight then I will be compensated by Wizzair so this is what I did, found a flight the next morning to Riga and bought it, when I showed it to Fernando he said he "forgot" to mention it has to be Wizzair flight and I booked other company so there is nothing he can do about it and I have just spend 368£ for this flight. I had to stay the night in Oslo and to top up everything up when I was getting a taxi to the airport from the hotel I was told to go in the morning to information desk at the airport and give a note to taxi driver saying that the fare will be paid for by Wizzair but the information desk was closed at this time (5:30 am) and I couldn't obtain it so again I had to pay for it. I have very important meetings in Riga that I will be late for and on top of that I had to pay for another flight, taxi, wasted 24h of my time and hardly slept. I have pictures of the form signed by Fernando saying that I got a place on pace to Vilnius, invoice for the flight next day, and everything documented. I spoke to Wizzair about it and they only agreed to reimburse me with 250 when I have paid nearly 1000 all together for flights, food and hostel plus I'm still waiting for that 250 to get to my account after half a year from the incident. Wizzair air is by far the worst company I ever dealt with.

User's recommendation: Avoid Wizzair.

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ID
#4168463 Review #4168463 is a subjective opinion of poster.
Location
Vecses, Pest
Pros
  • Many locations of flights
Cons
  • Terrible customer service
Loss
$1000
Preferred solution
Full refund

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Verified Reviewer

Refund

WIZZ sent me an email and answer me that it will take minimum 3 months to have a refund I m waitingfor the refund from wizz

User's recommendation: Recommend for the service of pissed.

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ID
#4195175 Review #4195175 is a subjective opinion of poster.
Cons
  • Do not know
Loss
$300
Preferred solution
Full refund

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Verified Reviewer

Still no response despite sending several emails

Wizz Air - Still no response despite sending several emails
A refund for a flight which was cancelled on numerous occasions I have tried to get a refund but the response I get is my credits are not eligible for a refund !!!???
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ID
#4194663 Review #4194663 is a subjective opinion of poster.
Location
Rotherham, Rotherham

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WIZZ CREDIT