Brunilda Jbh

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Verified Reviewer
| map-marker Manchester, England

Check in issues

My partner ID expires two days after were supposed to board our flight or he get stopped for this as hes going home to renew all his documents and his ID is still valid

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Anonymous

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Verified Buyer
| map-marker Dulwich, Southwark

Refund

Wizz Air - Refund
Wizz Air - Refund - Image 2

When I was travelling through already pay for checking bag and I was using cabin bag, I have not checked and I already pay again for same bag,and they ask me you can refund but they never happened already asked for a refund they dont accept is the worst communication to get through the Wizz

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User's recommendation: NEVER

Peter H Gdo

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Verified Buyer
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Verified Reviewer

My flight Saturday 7th of December was cancelled and nd I was stranded at Gatwick airport with no help from Wizz air also I paid £43 for my baggage online before the flight and haven’t got it back

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My flight Saturday 7th of December was cancelled and nd I was stranded at Gatwick airport...
My flight Saturday 7th of December was cancelled and nd I was stranded at... - Image 2

I'm very disappointed that Wizz Air left me in this situation, as I missed my connecting flight in Rome for Thailand. This has left me considerably out of pocket, and I lost my trip to Thailand for my Christmas holiday.

I was not offered any consideration or alternative flights, not even a hotel for the night. What is Wizz Air going to do about this situation?

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Loss:
$200
Cons:
  • Uncaring for customers

Preferred solution: My money back for baggage and taxi home also compensated

User's recommendation: Use another airline as Wizz air are very uncaring about customer care.

Ionela N

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Verified Reviewer
| map-marker Hackney, Hackney

Mistake with ticket date

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Wizz Air - Mistake with ticket date

Top up my phone £40 to call this number

0905 707 **** and the call kept cutting off and my issues wasnt sorted on my expense .. avoid at all cost

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Antonio_Ivanov

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Verified Reviewer
| map-marker Boston, Lincolnshire

Serious problem with a flight

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UN42UQ. In 07 December last week we fly from Bulgaria, Sofia to London, Luton our flight didn't landed at London, Luton because bad weather, first we land to Luxembourg then they decide to return to Bulgaria, Sofia.

1st night the hotel was paid from Wizair company but second night wasn't paid. We have many payments in Sofia, at third day they book for us new airplane tickets, all this traveling was a nightmare.

Your commitments to us is not correct and we have so much stress to me and my girlfriend Reni Atanasova also we have serious problems at work and cost to us many money. Our claim is to pay our expenses for sleeping and food 300 Euro.

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MolokoGloria M

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Verified Reviewer

Customer service is very poor as the was no control at all customers were shouting the customs department as a result departure was delayed and now we can’t find our luggage.

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I was given the contact number at Luton airport at Wizz airline information desk to check the status my luggage and I promised that it be delivered in my address today but when I called the number given to me the lady was very rude with me the number is 0739346****

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Preferred solution: Deliver product or service ordered

User's recommendation: I won’t recommend anyone to go through of what I went through

Brunilda Jbh

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Verified Reviewer
| map-marker Manchester, England

Boarding flight issue

Me and my partner are supposed to border fly on the 7th of January however his ID card expires on the 9th of January two days after and he cant check him. Hes going home to his country to renew all his documents. He needs support that fly its really important for us, but will he get stopped And not allowed on because of this issue?

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Sharay Gtq

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Verified Buyer
|

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Verified Reviewer
| map-marker Kfar Saba, Central District

Wants credit conversion for my cancelled flight

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Wizz Air - Wants credit conversion for my cancelled flight

To refund my money without hassles. I don't want a credit for a cancelled flight. I would like the money refunded to my credit card.

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User's recommendation: Never use wizz again

Andrzej N Zqa

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Verified Reviewer

Scam all you can fly

I have an 'all you can fly' subscription. I have contacted your call centre many times because I cannot pay for my flight using the voucher.

Today I spoke with an agent. I received an email today stating that my subscription is active. I am aware of that. You don't need to gaslight me.

I called you many times because I cannot pay for a flight using my voucher. I made a payment using the same card for a flight without using the 'all you can fly' voucher. The transaction went through without any problems. I informed the agent that I'm not willing to pay 600 Euros for a voucher that I cannot use because you are blocking the transactions.

This is fraud and a scam if paying for a regular flight goes through without a hitch but using your voucher is not possible. Either you resolve this issue or you will face legal action.

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Zurich, Zurich

Bilet

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WORST COMPANY EVER,canceled my ticket and now dont have response from them . worst company in world.

0 recommendations

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Eleni S Qox

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Verified Reviewer

No updates in emergency airport shut down

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There is an emergency shutdown at Gatwick Airport's South Terminal, yet Wizz Air has not updated their flight schedule. Everything looks normal, however, no one can get to the airport at this point in time.

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Preferred solution: Full refund

Aliieva R

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Verified Buyer
|

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Verified Reviewer
| map-marker Dubai, Dubai

System glitch

Wizz Air - System glitch
Wizz Air - System glitch - Image 2
Wizz Air - System glitch - Image 3
Wizz Air - System glitch - Image 4

You have a system failure. We can't check in for the flight!

Dubai-Budapest-Hamburg!

What should we do? Please respond via WhatsApp.

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GaborEdgar S

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Verified Reviewer

Refund and complaint

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Gabor Edgar Schmidt

Vas utca 19

1088 Budapest

Refund / Complaint

Wizz Air

Connection number W6 2383

PNR (reservation no.) OK8YWW

Hello, as feared, the worst case scenario has occurred and my partner/wife's father has now died. The funeral will take place exactly when we wanted to be in Mallorca.

Attending the funeral is compulsory in this country (Hungary) - that's just the way it is. We booked with kiwi.com for both of us with travel insurance (AXA - they cover cancellation of travel if a family member dies).

We have confirmation from the hospital about the death of our father - in Hungarian of course, as our father is Hungarian and we also live in Hungary - I will translate the relevant part - but there are plenty of augmented tools for translation - Google Translate can do that - that shouldn't be a problem.

The flight must now be cancelled and I am requesting a refund.

This is a combined flight (outbound flight with Wizzair and return flight with Ryanair). Ryanair offers the possibility of rebooking - of course with a fee of nothing more but at least it is an option...

If we are not able to get a full refund due to a death - then please as much as possible.

Unfortunately we have already lost our annual holiday because of this and do not want to lose money as well.

Can I rebook the flight?

That would be helpful.

Kiwi cannot and will not do anything more in this matter.

Unfortunately, the online travel agency kiwi.com is not able to simply cancel the flight or issue a refund. Although both are heavily advertised on the website - so it's just a marketing gimmick.

I assume that you can help - after all, you are a Hungarian company and my wife and I live in Hungary and it is actually a matter of course that Hungarians help each other - especially since in this case there is a death in the family and we now have other things to think about.

I thank you for your efforts.

Gábor Edgar Schmidt

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Loss:
$200
Cons:
  • Bad refund policy

Preferred solution: Full refund

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Is it safe to not wear a mask on a plane? Jamie Larounis, a travel expert with The Forward Cabin, explains the new mask-optional policy, its impact on airlines and passengers, and whether COVID testing is required.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

Resolved
Lone H Lqk

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Verified Reviewer

Resolved: Tabt en nøgle

Updated by user Nov 12, 2024

Company fixed the issue and I have been provided with apology. I had to contact the airport and they fundet my car key.

Original review Nov 04, 2024

Jeg har muligvis tabt min bilnøgle ud af min jakke i bagage opbevaringen over mit sæde på flyvningen fra København til Budapest.

Er det muligt at denne nøgle er blevet fundet eller I kan tjekke om den stadig er i flyet.

Mvh Lone Hansen

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Ivan A Brr

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Verified Reviewer

Money

Hello, I booked a ticket for four people, then they cancelled two of them and I had to get half of the money back. However, it's still not there.

Why is there a mistake?

I don't know what it is. Please help me.

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YuanWei H

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Verified Buyer
|

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Verified Reviewer

Compensation Claim under EU Regulation 261/2004 for Flight Disruption

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Wizz Air - Compensation Claim under EU Regulation 261/2004 for Flight Disruption
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Wizz Air - Compensation Claim under EU Regulation 261/2004 for Flight Disruption - Image 3
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Wizz Air - Compensation Claim under EU Regulation 261/2004 for Flight Disruption - Image 5

I am writing to submit a compensation claim under EU Regulation 261/2004 due to significant disruptions I experienced with my recent journey. Because I first try to do online check in, then I had to pay 180 kroner after selecting my seat on the wizz app, but the payment failed for unknow reason.

After that the check in page interface was always showing an error and I couldn't check in and couldn't do anything at the counter. Even after asking the counter staff to call both the wizz air service shown on your application and on your website, its Either the number is empty or no one answered the call. Which leads to cannot check-in on time.

My original flight from Norway to London on March 21st 21:10, and the subsequent flight from London to Seoul, South Korea, were disrupted, causing considerable inconvenience and additional expenses. The inability to check in and print the boarding pass led to my missing the scheduled flights, forcing me to incur the cost of alternative arrangements.

And sleep like homeless in Norway the whole night.

Under EU Regulation 261/2004, I am entitled to compensation for the flight disruption, the cost difference between my original and new tickets, and additional expenses resulting from the inconvenience, including wasted time. Specifically, I am seeking:

1. Reimbursement for the price difference between my original and rebooked flights from Norway to London.(244.33-151.95=92.38)

2. Compensation for the rebooking of my flight from London to Seoul.(917.07)

3.

Compensation for the time wasted and inconvenience caused by the disruption, quantified according to the guidelines provided by EU Regulation 261/2004.

Given the details of the disruption and the incurred costs, I estimate the total compensation claim to be at least £1009.45(which is the amount of ponds I have wasted on new flight tickets due to your technical issues, without calculating the time spent). Detailed receipts and documentation will be provided upon request to substantiate my claim.

I would appreciate a response to this claim within 2 weeks of receiving this letter.

Failure to respond or resolve the claim satisfactorily will compel me to pursue further action through the Alternative Dispute Resolution (ADR) process as outlined in EU Regulation 261/2004.

Thank you for your attention to this matter. I look forward to your prompt and positive response in resolving this claim.

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Loss:
$1009
Pros:
  • Cheap
Cons:
  • Bad website
  • Cannot reach call centre

Preferred solution: Full refund

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