Wizz Air
Wizz Air Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wizz Air has 1.8 star rating based on 836 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Wizz Air to a friend or colleague.
- Rating Distribution
Pros: Cheap, Low cost, No pros.
Cons: Lack of service, No access to to talk to customer service, No customer service access to talk to.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wizz Air has 1.8 star rating based on 836 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Wizz Air to a friend or colleague.
- Rating Distribution
Pros: Cheap, Low cost, No pros.
Cons: Lack of service, No access to to talk to customer service, No customer service access to talk to.74% of users think that Wizz Air should improve its Customer Service.
45% of users say that they won't use Wizz Air in the future for similar services or products.Recent recommendations regarding this business are as follows: "Use another airline as Wizz air are very uncaring about customer care.", "I won’t recommend anyone to go through of what I went through", "NEVER", "AVOID THIS COWBOY COMPANY", "sa fie mai atenti".
Most users ask Wizz Air for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Manchester, EnglandCheck in issues
My partner ID expires two days after were supposed to board our flight or he get stopped for this as hes going home to renew all his documents and his ID is still valid
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Verified Buyer | Dulwich, SouthwarkRefund
When I was travelling through already pay for checking bag and I was using cabin bag, I have not checked and I already pay again for same bag,and they ask me you can refund but they never happened already asked for a refund they dont accept is the worst communication to get through the Wizz
User's recommendation: NEVER
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy flight Saturday 7th of December was cancelled and nd I was stranded at Gatwick airport with no help from Wizz air also I paid £43 for my baggage online before the flight and haven’t got it back
I'm very disappointed that Wizz Air left me in this situation, as I missed my connecting flight in Rome for Thailand. This has left me considerably out of pocket, and I lost my trip to Thailand for my Christmas holiday.
I was not offered any consideration or alternative flights, not even a hotel for the night. What is Wizz Air going to do about this situation?
- Uncaring for customers
Preferred solution: My money back for baggage and taxi home also compensated
User's recommendation: Use another airline as Wizz air are very uncaring about customer care.
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Verified Reviewer | Hackney, HackneyMistake with ticket date
Top up my phone £40 to call this number
0905 707 **** and the call kept cutting off and my issues wasnt sorted on my expense .. avoid at all cost
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Verified Reviewer | Boston, LincolnshireSerious problem with a flight
UN42UQ. In 07 December last week we fly from Bulgaria, Sofia to London, Luton our flight didn't landed at London, Luton because bad weather, first we land to Luxembourg then they decide to return to Bulgaria, Sofia.
1st night the hotel was paid from Wizair company but second night wasn't paid. We have many payments in Sofia, at third day they book for us new airplane tickets, all this traveling was a nightmare.
Your commitments to us is not correct and we have so much stress to me and my girlfriend Reni Atanasova also we have serious problems at work and cost to us many money. Our claim is to pay our expenses for sleeping and food 300 Euro.
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Verified ReviewerCustomer service is very poor as the was no control at all customers were shouting the customs department as a result departure was delayed and now we can’t find our luggage.
I was given the contact number at Luton airport at Wizz airline information desk to check the status my luggage and I promised that it be delivered in my address today but when I called the number given to me the lady was very rude with me the number is 0739346****
Preferred solution: Deliver product or service ordered
User's recommendation: I won’t recommend anyone to go through of what I went through
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Verified Reviewer | Manchester, EnglandBoarding flight issue
Me and my partner are supposed to border fly on the 7th of January however his ID card expires on the 9th of January two days after and he cant check him. Hes going home to his country to renew all his documents. He needs support that fly its really important for us, but will he get stopped And not allowed on because of this issue?
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kfar Saba, Central DistrictWants credit conversion for my cancelled flight
To refund my money without hassles. I don't want a credit for a cancelled flight. I would like the money refunded to my credit card.
User's recommendation: Never use wizz again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam all you can fly
I have an 'all you can fly' subscription. I have contacted your call centre many times because I cannot pay for my flight using the voucher.
Today I spoke with an agent. I received an email today stating that my subscription is active. I am aware of that. You don't need to gaslight me.
I called you many times because I cannot pay for a flight using my voucher. I made a payment using the same card for a flight without using the 'all you can fly' voucher. The transaction went through without any problems. I informed the agent that I'm not willing to pay 600 Euros for a voucher that I cannot use because you are blocking the transactions.
This is fraud and a scam if paying for a regular flight goes through without a hitch but using your voucher is not possible. Either you resolve this issue or you will face legal action.
Preferred solution: Deliver product or service ordered
Bilet
WORST COMPANY EVER,canceled my ticket and now dont have response from them . worst company in world.
0 recommendations
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Verified ReviewerNo updates in emergency airport shut down
There is an emergency shutdown at Gatwick Airport's South Terminal, yet Wizz Air has not updated their flight schedule. Everything looks normal, however, no one can get to the airport at this point in time.
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dubai, DubaiSystem glitch
You have a system failure. We can't check in for the flight!
Dubai-Budapest-Hamburg!
What should we do? Please respond via WhatsApp.
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Verified ReviewerRefund and complaint
Gabor Edgar Schmidt
Vas utca 19
1088 Budapest
Refund / Complaint
Wizz Air
Connection number W6 2383
PNR (reservation no.) OK8YWW
Hello, as feared, the worst case scenario has occurred and my partner/wife's father has now died. The funeral will take place exactly when we wanted to be in Mallorca.
Attending the funeral is compulsory in this country (Hungary) - that's just the way it is. We booked with kiwi.com for both of us with travel insurance (AXA - they cover cancellation of travel if a family member dies).
We have confirmation from the hospital about the death of our father - in Hungarian of course, as our father is Hungarian and we also live in Hungary - I will translate the relevant part - but there are plenty of augmented tools for translation - Google Translate can do that - that shouldn't be a problem.
The flight must now be cancelled and I am requesting a refund.
This is a combined flight (outbound flight with Wizzair and return flight with Ryanair). Ryanair offers the possibility of rebooking - of course with a fee of nothing more but at least it is an option...
If we are not able to get a full refund due to a death - then please as much as possible.
Unfortunately we have already lost our annual holiday because of this and do not want to lose money as well.
Can I rebook the flight?
That would be helpful.
Kiwi cannot and will not do anything more in this matter.
Unfortunately, the online travel agency kiwi.com is not able to simply cancel the flight or issue a refund. Although both are heavily advertised on the website - so it's just a marketing gimmick.
I assume that you can help - after all, you are a Hungarian company and my wife and I live in Hungary and it is actually a matter of course that Hungarians help each other - especially since in this case there is a death in the family and we now have other things to think about.
I thank you for your efforts.
Gábor Edgar Schmidt
- Bad refund policy
Preferred solution: Full refund
Airline Expert Talks
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Verified ReviewerResolved: Tabt en nøgle
Company fixed the issue and I have been provided with apology. I had to contact the airport and they fundet my car key.
Jeg har muligvis tabt min bilnøgle ud af min jakke i bagage opbevaringen over mit sæde på flyvningen fra København til Budapest.
Er det muligt at denne nøgle er blevet fundet eller I kan tjekke om den stadig er i flyet.
Mvh Lone Hansen
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Verified ReviewerMoney
Hello, I booked a ticket for four people, then they cancelled two of them and I had to get half of the money back. However, it's still not there.
Why is there a mistake?
I don't know what it is. Please help me.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompensation Claim under EU Regulation 261/2004 for Flight Disruption
I am writing to submit a compensation claim under EU Regulation 261/2004 due to significant disruptions I experienced with my recent journey. Because I first try to do online check in, then I had to pay 180 kroner after selecting my seat on the wizz app, but the payment failed for unknow reason.
After that the check in page interface was always showing an error and I couldn't check in and couldn't do anything at the counter. Even after asking the counter staff to call both the wizz air service shown on your application and on your website, its Either the number is empty or no one answered the call. Which leads to cannot check-in on time.
My original flight from Norway to London on March 21st 21:10, and the subsequent flight from London to Seoul, South Korea, were disrupted, causing considerable inconvenience and additional expenses. The inability to check in and print the boarding pass led to my missing the scheduled flights, forcing me to incur the cost of alternative arrangements.
And sleep like homeless in Norway the whole night.
Under EU Regulation 261/2004, I am entitled to compensation for the flight disruption, the cost difference between my original and new tickets, and additional expenses resulting from the inconvenience, including wasted time. Specifically, I am seeking:
1. Reimbursement for the price difference between my original and rebooked flights from Norway to London.(244.33-151.95=92.38)
2. Compensation for the rebooking of my flight from London to Seoul.(917.07)
3.
Compensation for the time wasted and inconvenience caused by the disruption, quantified according to the guidelines provided by EU Regulation 261/2004.
Given the details of the disruption and the incurred costs, I estimate the total compensation claim to be at least £1009.45(which is the amount of ponds I have wasted on new flight tickets due to your technical issues, without calculating the time spent). Detailed receipts and documentation will be provided upon request to substantiate my claim.
I would appreciate a response to this claim within 2 weeks of receiving this letter.
Failure to respond or resolve the claim satisfactorily will compel me to pursue further action through the Alternative Dispute Resolution (ADR) process as outlined in EU Regulation 261/2004.
Thank you for your attention to this matter. I look forward to your prompt and positive response in resolving this claim.
- Cheap
- Bad website
- Cannot reach call centre
Preferred solution: Full refund
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