Contact Wizz Air Customer Service
Wizz Air Phone Numbers and Emails
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+369 090 0555Hungary
Customer Service:
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+4 390 040 0610Austria
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+3 389 986 0729France
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+39 895 895 4416Italy
Wizz Air Emails:
Wizz Air Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Wizz Air Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Wizz Air is 449057070000. 23% of consumers used this number to address their issues and concerns. Meanwhile, 82% of users reported contacting a real person successfully by dialing the phone number 443309770444.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as Wizz Air may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Wizz Air Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Wizz Air is 449057070000. 23% of consumers used this number to address their issues and concerns. Meanwhile, 82% of users reported contacting a real person successfully by dialing the phone number 443309770444.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as Wizz Air may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Wizz Air mainly because of request for information, return/ replace and activation/ cancellation.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Wizz Air is info@wizzair.com. 73% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Wizz Air Website:
Wizz Air Help Center:
Corporate Office Address:
Wizz Air Customer Service Reviews
Dear Complaints Manager / Wizz Air Executive Team,
I am writing to express my deep dissatisfaction with the level of customer service I have received from Wizz Air regarding a refund due to a cancelled trip. Despite multiple phone calls to your customer support team, I have not been provided with any clear confirmation or documentary evidence that my refund is being processed.
The details are as below:
1) London to Tiranna (Wed 2 Jul · 14:55 - Wed 2 Jul · 19:00) - TPUKGH
2) Tiranna to London (Mon 7 Jul · 03:35 - Mon 7 Jul · 05:55) - UH95KF.
The dates / timings for the return flight have been altered significantly making the entire trip unfeasible due to subsequent bookings made as per the original schedule. The email received from Wizz Air as at 15th June, advises that a refund can be obtained for the journey in such an instance. Upon ringing customer service on Thursday 19th June, I was advised that both legs of the journey have been cancelled and a total refund of £222 will be issued within the next 10 workings days. It was only after the representative confirmed the refund amount that I asked him to proceed with the cancellation.
However I received no email confirmation to this effect.
I rang up again on Friday 20th June to confirm the above. On this occasion, the customer service representative suggested that the refund amount will be only £145, with no explanation as to why his information contradicts that of his colleague the previous day. I insisted that I need something in writing, or be connected to a manager, but to no avail!
It has now been close to 10 days, but my bookings are still showing as active and I have not received the refund amount.
The representatives I spoke to were vague, dismissive, and unableor unwillingto provide the most basic information I am entitled to as a customer. I was repeatedly told that the refund is in progress without any form of written confirmation, transaction reference, or estimated timeline.
This is entirely unacceptable.
It is deeply concerning that Wizz Airs support process appears designed to delay and deflect rather than resolve issues.
I consider this not only poor customer service, but a complete failure of transparency and accountability.
I expect a written confirmation of the refund (the amount of £222), date of processing, and the method of payment, without further delay. If this is not provided within the next [insert reasonable timeframe, e.g., 5 working days], I will have no choice but to escalate the matter through regulatory bodies and consumer protection agencies.
Please treat this matter with the urgency and seriousness it warrants.
Hello
The handling and communication with the company via the Internet is cumbersome and does not provide a quick response. My personal complaint is that the company informed me that it would reimburse me for the flight. To this day, I have not received the money and I have no one to address directly.
Sincerely, Moti Doron
not good might be better at least even in the week maybe ??.???.??? thanks anyway{{Redacted}}
How Good is Wizz Air's Customer Service?
We tried to contact Wizz Air for 5 days regarding a serious issue, but we received no response. No valid email or phone support is available. We are very disappointed with the complete lack of customer service and communication.
Satisfied
I tryed to call them many times, they do not have a valid phone number.
It is very hard to fix a problem is you have one.
Wizz air need only to get our money, but they do not want to help people when they need it.
They deserve only one stars.
I’ll try contact, but nobody coming back to me
Ich habe nur ein Telefonnummer gefunden die aber sehr teuer ist anzurufen, also keine kundenfreundlich Prinzip.
No answer
Summary of Wizz Air Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Wizz Air?
Request for Information Question:
- “I have some questions.”
- “Not confirmed booking by email and overpaid for for flight.”
- “Talk about my upcoming flight”
Return/ Replace Question:
- “Change of flight”
- “Change flight”
- “Change statut children /adulte”
Activation/ Cancellation Question:
- “Cancel”
- “To cancel my paiment”
- “I won’t to cancel my flight”
Refund Question:
- “Flight refund”
- “Refund”
- “I want my refund back!”
Product/ Service Question:
- “System failure”
- “I can't purchase a seat”
- “To address booking issue”
Payments and Charges Question:
- “Credit”
- “Charge to bank”
- “Issues in payment”
Shipping and Delivery Question:
- “Turkey flight got delayed my daughter is at the airport”
- “To buy package”
- “Compensation for delay”
Account Question:
- “Verwendungszweck nicht voll angegeben nur den 6 stellige Code habe Name von Passagier nicht angegeben”
- “I can't log into my account and access my flights. I need them urgently, I can't reset my password either”
- “I can’t delete my account”
Cards Question:
- “Wrong details on boarding card”
- “Boarding card issue”
- “I D card and EU settlement”
Staff Question:
- “Pizza air service”
- “Customer service”
- “Appalling services and additional charges”
Website/ Application Question:
- “Não acesso ao site ou app”
- “Website not functioning”
- “App changed my flight dates 2 times”
Employment Question:
- “My girlfriend can’t make it on scheduled time, I had same flight last week flight number is w43717 at 21.30. I wanted to know if this flight will have delay or not”
- “My flight w43851 is delayed”
- “Delayed flight number W43846, more than 5 hours. I need to rebook”
Other Question:
- “Talk abt the flight”
- “Lost passport,i need to fly home tonight”
- “Book of seat”
Compare Wizz Air Customer Service To
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